USE CURRENT LOCATION (full listing below)
PEP Phoneline: 1800 889 887
(Phoneline is staffed 9am-5pm, Monday to Friday. Other times there is a detailed recorded message with many options.)
Call the PEP Phoneline to:
- Talk about your risk and if you would be recommended to take PEP
- Find a location where you can get PEP
The locations listed below are established PEP sites. That does not mean that they are the only sites where you can access PEP. If you can’t see a location in your area, call the PEP Phoneline as staff can help with other options for you to access PEP.
Metro Access – Business Hours
- If you need PEP during business hours, you can go to Melbourne Sexual Health Centre or one of the GP sites that specialise in gay men’s health and HIV, as listed below.
- Melbourne Sexual Health Centre has a walk-in system and no appointment is required – but it’s a good idea to call first to make sure they are open. If it is busy it may take a while to be seen, so allow plenty of time.
- The PEP-providing GPs operate on an appointment system – when you call to make an appointment let them know you need PEP and they will always try and prioritise you.
Metro Access – After Hours
- If the exposure happens after hours you will need to go to an Emergency Department so you can start PEP as soon as possible. There are 3 main hospital Emergency Departments in metropolitan Melbourne that are experienced in PEP provision – see list below.
- If you live in a regional or rural area there are some established PEP-providing sites – see list below. It is recommend that you call the PEP Phoneline before going in. The PEP nurse can then call ahead and help make your journey through the Emergency Department smoother.
- If you live outside of the areas listed below call the PEP Phoneline and speak to a PEP nurse who can assist with accessing PEP at other sites on a case-by-case basis. Ask about the option of a Skype consultation.
Sometimes Emergency Department staff won’t know about PEP and might say it is not available. If you have trouble getting PEP from a certain location, call the PEP Phoneline and ask the PEP nurse to speak to the staff member on your behalf.
Remember, Emergency Departments can be very busy places and staff may have to prioritise patients with acute injuries before attending to you, so be sure to consider that when deciding where you will go so you are starting PEP as soon as possible (and definitely within 72 hours).
The PEP Phoneline is there to help – always call if you are having any issues accessing PEP.